Customer Service

Making a Purchase

Making a purchase could not be easier. Just browse our on-line store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. 

Product Pricing 

All prices on our website are inclusive of VAT. 

A delivery charge of £8 to an NG (Nottingham) postcode and £15 is automatically added for the weekdays deliveries within mainland UK. Saturday deliveries and deliveries outside of mainland UK can be made but would be subject to a surcharge - please contact us on +44 (115) 9484461

The following payment methods are acceptable: 

All credit card details must be authorised before despatch of goods. Alternative payment details can be telephoned to: +44 (0) 115 9484461

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security

The security of your online purchase is of paramount importance to us. All transactions take place on a secure server using the latest security technology available. All data sent to us and the data returned to you when viewing a secure page is encrypted to prevent unauthorised persons intercepting your details. When you enter the checkout area of our site you will move to the secure server. 

If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to telephone us on 0115 0484461.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 948 4461 (International +44 115 948 4461) or fax us on or write to us at 12 Victoria Street Nottingham NG1 2EX United Kingdom