All mail order gifts are packaged in strong protective outers.
DELIVERY ADDRESS INFORMATION
Please ensure all addresses are accurate and include postal town and postal code, together with the recipient's telephone number. Inaccurate addresses will incur extra delivery charge to yourself and inevitable delay. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete.
Should the recipient be out when our courier attempts delivery and no one is available to accept delivery, a card will be posted through the letterbox advising the recipient that a delivery as been attempted and inviting them to telephone our courier to arrange either:
- A collection from the nearest depot, which is available the working day after the card was left
- Re-delivery to the original address during normal working hours.
Any parcels not delivered or collected within five working days will be automatically returned to Delilah Fine Foods. A charge of £15 inc VAT is made for re-delivery to the original or alternative address. A charge will also be made for any items which become unsuitable for sale and need replacing (perishable and chilled items like smoked foods, hams and cheeses which have short shelf lives).
At point of order the purchaser can leave 'if out' instructions to be attached to the goods e.g. If out please leave with neighbour. Delilah cannot be held responsible for damage or theft of goods where an 'if out' instruction ahs been issued by the purchaser.
If the hamper is being sent as a gift, we would advise that you call the recipient to let them know to expect a delivery. Some customers find it helpful to send hampers to the recipient's work address.
Our guarantee is limited to delivering to the building, not individual recipients.
Your UK mainland orders is scanned onto the courier's van from Delilah and can be tracked up to deliver at recipient's address. If you wish to track your parcel, please contact us for web site details and the consignment number of your parcel.
Monday to Thursday orders placed before 12 noon are next working day delivery to most UK mainland destinations; orders received on Thursday pm, Friday and over the weekend will be despatched the following Monday and delivered on the Tuesday...this is included in the fixed £6.95 (inc of VAT). Delivery charge is added at the checkout. This does not apply to Scottish Highlands which are on a two day service. Outside of the UK mainland and for some destinations within UK mainland our couriers apply additional, variable charges.
If the delivery address provided is within the UK mainland, however falls outside of the UK mainland charges we will contact the sender before processing the order to advise of the additional payment and obtain permission before proceeding.
Outside the Christmas season, we recommend you place your order at least two working days prior to delivery. We always do our best to deliver your gift by your preferred date.
Please note - deliveries over the Christmas period is subject to different conditions, where the Christmas delivery schedule applies.
We are unable to deliver to PO Box or BFPO addresses.
Overseas deliveries - please contact us for delivery costs. We cannot guarantee deliveries outside UK mainland for a specific date.
We reserve the right to refuse any International orders on the basis of a particular country's customs and prohibitions which do vary from time to time.
Delilah Fine Foods cannot be held responsible should local customs authorities wish to confiscate any item contained within the hamper or charge any import duty. This is unfortunately outside of our control and as such, you, the customer, will be responsible for any such charges.
We will not send any fresh items overseas as the variable delivery timescales mean we cannot guarantee that fresh items will not perish in transit.
ORDERS PLACED ON FRIDAYS, SATURDAYS & SUNDAYS
Thursday before 12.00 noon (GMT): Unless a Saturday deliver is requested, the earliest day for delivery is the follow Monday.
Thursday after 12 noon (GMT); the earliest day for delivery is the following Tuesday.
Orders placed on Saturday and Sunday will be delivered on the following Tuesday.
We can deliver on a Saturday if your order is placed before 12 noon (GMT) on the Thursday before. Saturday delivery is subject to an additional charge. You will be notified of the additional payable at point of purchase. This service is for UK mainland only. Telephone us on +44 (0) 115 9484461 to request a Saturday delivery.
Courier deliveries are made between 8am and 5pm Monday to Fridays on UK working days. We cannot specify an actual time as the drivers routes change daily. We can offer a next morning delivery by 10.30 at an additional cost.
Gifts may be collected personally. Please contact us to book in a time for your collection.
To avoid disappointment, orders for guaranteed Christmas delivery should be placed with us no later than 15th December. If ordering after this date please contact us for availability and delivery times.